iCompass Success Story

Municipality of Trent Lakes, Ontario

Quick Facts

Organization: Municipality of Trent Lakes, Ontario
iCompass Customer Since: 2013
Population: 5200

Products: Meeting Management Solution, Action Tracking, FilePro
Background Lois O'Neill-Jackson is the Chief Administrative Officer, Economic Development Officer & Deputy Clerk.  She led the implementation of the iCompass Meeting Management Solution after using it in Owen Sound, Ontario.  

Big wins

  • Providing the Municipality with a tool to store digital records with a link to public files on their website
  • An 80% reduction in agenda preparation time compared their previous manual process
  • Lois creates, and tracks post meeting tasks right from the system
  • Improved customer service with accessible online help documents  


"The amount of time it takes to compile, produce and distribute my agenda packet is about 1/8th of what it used to be."

- Lois O'Neill-Jackson - CAO/Deputy Clerk/Economic Development Officer

Next Steps

Learn about other iCompass Customer Success Stories
Watch Meeting and Records Demo Video
r from Clerks about the iCompass Customer Experience
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